Shipping & Delivery

Shipping & Delivery

Our terms and conditions relating to shipping and delivery.

Your order signifies acceptance of the Purchase and Shipping Terms.  Please read our Purchase and Shipping Terms carefully to ensure that you are fully aware of your rights when purchasing products via our website.

 

Postage Fees

Postage is currently $9.95 for all orders.  This excludes bulky items, including furniture and trampolines, and items set straight from our distributor.  All postage fees are identified at checkout.

We reserve the right to pass on additional freight charges.  For some reason, if there is an additional freight fee, we will contact you to obtain your agreement to those additional fees and you will have the option to proceed or cancel your order.

 

Custom Orders

If you have ordered a customised order (like a personalised night light) please note that delivery times will vary between 2-4 weeks to make the item and this does not include shipping time.

Dropship Orders

Some of our orders will dropship directly from our suppliers in order to save you freight costs and delivery time.  We have many different suppliers and they use different delivery methods.  Accordingly, timeframes with respect to dispatch and delivery may vary from our processes.

Where possible, we will try to update you with respect to tracking of your products however if you have any enquiries please email us at hello@mybabygiraffe.com.au and we will do our best to advise you.

stay in touch.

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